Start-up motor claims specialist Teepee is implementing Proclaim, the Case Management Software solution from Eclipse, a Law Society Endorsed legal software provider.
Established in 2019, the Glasgow-based firm specialises in motor claims; arranging repairs and credit hire through strong relationships with partner agencies that also utilise Proclaim. Proclaim will enable Teepee to operate with a high level of efficiency from day one.
As a new firm, Teepee requires a solution that will facilitate growth of the business – by establishing efficient processes for managing claims that ensure greater profit margins. Staff will benefit from this additional efficiency that permits them to focus on new business opportunities.
Proclaim’s self-service portal TouchPoint+ which includes an app that allows clients to access case information from their smartphone or tablet – will allow Teepee to differentiate from the established competition with increased levels of client care.
Tony Parris, Managing Director of Teepee, comments:
“Proclaim is going to be a game-changer for our firm – it’s exactly what we’ve been looking for. The flexibility it provides will really enable us to get the most out of this software, so we can concentrate on delivering a great service to our clients.
“TouchPoint+ in particular is going to be very well-received by our clients. The ability to keep them up to date in real time will help to create a smooth client journey during what can often be a stressful time.”