Darren Gower (pictured), Marketing Director at Eclipse spoke to LPM Magazine to discuss how law firms should be utilising more technology in 2020.
2020 is the year your law firm finally embraces the power of technology, by introducing a case management system into your practice.
The UK legal industry is considered one of the world leaders in adopting digital solutions. Nevertheless, there are still hundreds of firms throughout the country that are still operating in a more traditional way. And they’re suffering as a result.
New technology often means big change. And many are still sceptical about investing money into new systems, when they believe things to be just fine the way they are. But 2020 is going to be the year the decision-makers stop hesitating and finally embrace more modern solutions.
There are three reasons for this. First of all, a good case management system will improve efficiencies at your firm. This in turn gives your fee earners more time so they can work with even more clients. And that, as you would expect, leads to a boost in revenues.
Automation is a key feature of legal technology solutions. Hours and hours of paperwork can be reduced down to minutes. It’s good for the fee earner, the client and the firm – and it really is that simple.
The second reason is that it’s a great way of improving your customer care. Cases get handled faster, with less hassle, and this generally provides the client with a more positive experience. They’re much more likely to seek your services again – should they need them – if they’re confident you’ll prioritise their needs.
Finally, you should use 2020 as the start of your digital evolution because if you don’t, your going to get left behind by your competitors. Thousands of law firms throughout the UK have embraced technology and are reaping the benefits as we speak.
They’ve taken the plunge and invested in case management platforms. They’re providing a better service than they were before, and generating new business through a string of efficiency solutions. They’re popular with clients because they clearly care about customer satisfaction.
Technology is advancing at a faster rate than ever before. New, innovative software being introduced to the market today will be even further advanced in five years’ time. It will be far easier and more cost-effective to start introducing those systems now, rather than trying to do so at a later date.
Delaying the inevitable will only make things more complicated. If you haven’t yet experienced how technology can play an essential role in legal services, then 2020 should be the year you make it your number one priority.