Claims Management Software
Jeff Winn of Winn Solicitors talks about how the flexibility of Proclaim claims management software enables fast, responsive customer service in personal injury claims.
Proclaim Claims Management Software is available for a wide range of claimant activities, including:
- Accident Management
- Insurance Claims Handling
- Legal Expenses Insurance
- Credit Hire and Fleet Operations
Proclaim insurance claims system improves your case handling, reducing the time spent processing each case, increasing the quality of service your clients receive, and improving your bottom line.
A powerful claims management database stores all your contacts for each claim, and incoming mail, faxes and even photographic evidence can be scanned into the relevant Proclaim file.
An integrated First Notification of Loss system enables your contact centre to rapidly capture accident details. This data can then be transferred to a ‘live’ claim file within the claims management software as and when the necessary steps are confirmed.
New or amended case information received electronically from business partners, be it 1 case or 10,000, can be automatically imported — in the right format and attached to the right cases — at the click of a button with PI system management tools.
Proclaim’s in-built ‘workflow’ can be tailored to ensure that cases are dealt with consistently and in keeping with your firm’s standards, automating time-sapping administration.
Document Creation, Collation & Management
Fast and effortless document and form production means that at the start of a case, with PI system management tools it’s possible to generate all relevant documentation automatically at the touch of a button.
SMS (text) messaging direct to clients’ mobile phones is available from the desktop at the click of a button, keeping them up to date with developments and reminding them of important appointments.
Online Case Tracking
Proclaim intelligent claims management can automatically publish selected case data to a secure web site — enabling you to make information available to clients, partners, and intermediaries around the clock.
Every element of cost associated with a claim is stored and available for reporting and analysis.